Shipping policy

1. Delivery To YOUR ROOM:

• Fast & Efficient: We pride ourselves on offering same-day/next-day delivery whenever possible.
• Unified Delivery: To streamline your experience, all items within an order are shipped together. We provide a 3-hour delivery window for your convenience.
• Stay Updated: Our carrier will directly notify you when they're approaching your location.
• Visual Inspection: Upon receipt, visually inspect your package and immediately note any issues upon the delivery.
• Service Limitations: Kindly note that this delivery service doesn't include assembly or removal of packaging.

2. Customer Pick-Up:

• Zero Cost: Enjoy our free pick-up service from our local showroom and warehouses.
• Quick Preparation: Most orders are ready for pick-up on the same day. Please inform us of your estimated collection time before arrival.
• Payment Conditions: Orders are held for pick-up only after full payment is received.
• Availability: Some items operate on a “first come, first served” basis, ensuring fairness to all our customers.

3. Assembly:

• Opt for Assistance: We offer assembly services at an additional charge. If you require this service, notify us before your delivery date.
• Subsequent Costs: If you choose to add assembly service after the initial delivery has been completed, there might be additional delivery charges.

DIY: All furniture from our store includes an instruction booklet and the necessary tools. Should you encounter any difficulties or misplace the instructions, don't hesitate to reach out to us.

Contact Us: For any further queries or concerns regarding our shipping policy, feel free to contact our customer service team at info.urbanfurniture@gmail.com. We're here to assist you!